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Customer Support
If youโre having any issues with one of our products or services, please do not hesitate to contact us and let us know how we can be of assistance!
Email: support@birdfy.com
Phone: +1 (866) 749-0567 (Monday-Friday 9:00 am-5:00 pm PST).
24/7 Live Chat: Support widget -> Live chat/Leave a message.
Please check our Help Center, as your question may have already been answered on our Support Page - an easy fix could be just a click away!
MVR Service Inquiries
If you have questions about our MVR (Moment Video Recording) services, please reach out to us.
Email: shop@birdfy.com
More info: https://www.birdfy.com/pages/birdfy-mvr-moment-video-recording-service
Wholesale Inquiries
If you are interested in wholesale and bulk purchase opportunities with Birdfy, reach out to us for a comprehensive discussion and discover how you can partner with us.
Email: wholesale@birdfy.com
PR Inquiries
Let us know if you would like to review one of our products or are interested in featuring one of our products or services in any publication!
Email: press@birdfy.com
KOL Inquiries
If you are interested in collaborating as a KOL with Birdfy, please contact us at marketing.us@netvue.com or partner@birdfy.com.
Birdfy Fund & Birdfy Live Projects Partnership Inquiries
For inquiries regarding Birdfy Fund or Birdfy Live partnership projects, please contact us for more information.
Email: partner@birdfy.com
Birdfy Fund Project: https://www.birdfy.com/pages/birdfy-fund
Birdfy Live Project: https://www.birdfy.com/pages/birdfy-live
Blog/UGC Content Submissions
If you would like to submit interesting bird-related blog posts, videos, or images, send them to Email: content@birdfy.com.
Mystery Customer Program
If you are part of our Mystery Customer Program and need assistance with product testing, contact us at๏ผmysterycustomer@birdfy.com
Legal Inquiries
For any legal questions or concerns, please contact us at:
Email: legalaffairs@netvue.com
General Inquiries
Send us an email at hi@birdfy.com. Weโll get back to you as soon as we can!
Users can submit potential security vulnerabilities tosupport@birdfy.com. We will respond via email within three working days in the US after receiving vulnerability reports. Progress on the development of vulnerability solutions will be continuously updated via email as soon as possible. (Actual vulnerability response times may vary depending on the risk level and complexity of the issue.)
Users can retrieve information about the security update support period from our website athttps://www.birdfy.com/. The NI-8101, NI-8202 products will receive security update support until November 1, 2025, following their shipment.
Users can submit potential security vulnerabilities tosupport@birdfy.com. We will respond via email within three working days in the US after receiving vulnerability reports. Progress on the development of vulnerability solutions will be continuously updated via email as soon as possible. (Actual vulnerability response times may vary depending on the risk level and complexity of the issue.)Users can retrieve information about the security update support period from our website athttps://www.birdfy.com/. The product provides will receive security update support until November 1, 2025, following their shipment.
Users can submit potential security vulnerabilities tosupport@birdfy.com. We will respond via email within three working days in the US after receiving vulnerability reports. Progress on the development of vulnerability solutions will be continuously updated via email as soon as possible. (Actual vulnerability response times may vary depending on the risk level and complexity of the issue.)Users can retrieve information about the security update support period from our website athttps://www.birdfy.com/. The NI-8101, NI-8702 products will receive security update support until February 1, 2028, following their shipment.
Users can submit potential security vulnerabilities tosupport@birdfy.com. We will respond via email within three working days in the US after receiving vulnerability reports. Progress on the development of vulnerability solutions will be continuously updated via email as soon as possible. (Actual vulnerability response times may vary depending on the risk level and complexity of the issue.)Users can retrieve information about the security update support period from our website athttps://www.birdfy.com/. The product provides will receive security update support until February 1, 2028, following their shipment.
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