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Troubleshooting: Pairing-Birdfy Nest

Issue: Birdfy Nest cannot enter Wi-Fi config mode (status light does not flash blue)

Ensure that, after turning on the device (indicated by a solid blue status light), you double-press the power button.
If the status light remains solid blue even after double-pressing the power button, use the provided ejector pin to poke the reboot hole located next to the power button. Then, power on the device and try double-pressing to enter pairing mode again.

Issue: Birdfy Nest cannot scan the QR code on your phone

If the blue light was blinking before and turns solid blue when you hold the QR code near the exterior camera, it indicates a successful scan. You should be able to proceed to the next step. If the app does not progress to the next stage, it suggests a connection failure, possibly due to an incorrect Wi-Fi password. Please return to the previous page, verify your password, and try again.
If the blue light flashes for 10-15 seconds and then turns solid blue, it may indicate a loosely plugged cable in the exterior camera. Replug the cable, use the provided ejector pin to poke the reboot hole, power on the device, and attempt the pairing process again.

Please email support@birdfy.com if you have any questions.

Updated on 06 Jun 2024